Question 1: What is the main objective of consumer rights?
a) To promote producer interests
b) To protect the interests of sellers
c) To ensure fair and honest trade practices
d) To increase prices of goods and services
Answer: c) To ensure fair and honest trade practices
Question 2: Who is a consumer as per the Consumer Protection Act?
a) Anyone who buys goods and services for personal use
b) Only individuals with high income
c) Only individuals with low income
d) Only individuals above 18 years of age
Answer: a) Anyone who buys goods and services for personal use
Question 3: Which agency is responsible for implementing consumer protection laws in India?
a) Ministry of Finance
b) Ministry of Consumer Affairs, Food and Public Distribution
c) Ministry of Commerce and Industry
d) Ministry of Home Affairs
Answer: b) Ministry of Consumer Affairs, Food and Public Distribution
Question 4: Which organization enforces consumer rights in India at the district level?
a) Consumer Courts
b) National Consumer Disputes Redressal Commission (NCDRC)
c) Competition Commission of India (CCI)
d) Department of Consumer Affairs (DCA)
Answer: a) Consumer Courts
Question 5: What is the purpose of the Right to Information (RTI) Act in the context of consumer rights?
a) To provide consumers with free goods and services
b) To enable consumers to obtain information about goods and services
c) To allow consumers to file complaints against producers
d) To regulate prices of goods and services
Answer: b) To enable consumers to obtain information about goods and services
Question 6: Which of the following is NOT a consumer right as per the Consumer Protection Act?
a) Right to safety
b) Right to be informed
c) Right to monopolize markets
d) Right to seek redressal
Answer: c) Right to monopolize markets
Question 7: What does the ‘Right to Safety’ ensure for consumers?
a) Access to safe goods and services
b) Access to free goods and services
c) Access to expensive goods and services
d) Access to counterfeit goods and services
Answer: a) Access to safe goods and services
Question 8: Which agency provides ISI certification for products in India?
a) Bureau of Indian Standards (BIS)
b) Indian Consumer Protection Commission (ICPC)
c) Department of Consumer Affairs (DCA)
d) National Consumer Disputes Redressal Commission (NCDRC)
Answer: a) Bureau of Indian Standards (BIS)
Question 9: What is the purpose of the ‘Right to Choose’ for consumers?
a) To restrict consumers’ choices
b) To provide consumers with limited options
c) To ensure access to a variety of goods and services
d) To prevent consumers from making informed decisions
Answer: c) To ensure access to a variety of goods and services
Question 10: Which organization regulates the quality and pricing of pharmaceutical drugs in India?
a) Ministry of Health and Family Welfare
b) Indian Medical Association (IMA)
c) Food Safety and Standards Authority of India (FSSAI)
d) National Pharmaceutical Pricing Authority (NPPA)
Answer: d) National Pharmaceutical Pricing Authority (NPPA)
Question 11: What is the main purpose of the ‘Right to Information’ for consumers?
a) To prevent consumers from making informed decisions
b) To provide consumers with misleading information
c) To enable consumers to make informed choices about goods and services
d) To increase prices of goods and services
Answer: c) To enable consumers to make informed choices about goods and services
Question 12: What is meant by ‘Consumer Exploitation’?
a) Providing consumers with safe goods and services
b) Overcharging consumers for goods and services
c) Offering discounts to consumers
d) Providing consumers with refunds
Answer: b) Overcharging consumers for goods and services
Question 13: Which agency is responsible for ensuring food safety standards in India?
a) Ministry of Food Processing Industries
b) Food Safety and Standards Authority of India (FSSAI)
c) Department of Consumer Affairs (DCA)
d) National Consumer Disputes Redressal Commission (NCDRC)
Answer: b) Food Safety and Standards Authority of India (FSSAI)
Question 14: What is the purpose of the ‘Right to Seek Redressal’ for consumers?
a) To deny consumers access to remedies
b) To provide consumers with legal recourse against unfair trade practices
c) To increase prices of goods and services
d) To restrict consumer choices
Answer: b) To provide consumers with legal recourse against unfair trade practices
Question 15: Which of the following is an example of consumer exploitation?
a) Offering discounts to consumers
b) Providing refunds to consumers
c) Selling adulterated goods to consumers
d) Ensuring product safety
Answer: c) Selling adulterated goods to consumers
Question 16: Which organization investigates consumer complaints and resolves disputes in India?
a) Ministry of Consumer Affairs, Food and Public Distribution
b) National Consumer Disputes Redressal Commission (NCDRC)
c) Competition Commission of India (CCI)
d) Indian Consumer Protection Commission (ICPC)
Answer: b) National Consumer Disputes Redressal Commission (NCDRC)
Question 17: What is the purpose of consumer awareness programs?
a) To mislead consumers
b) To prevent consumers from making informed choices
c) To educate consumers about their rights and responsibilities
d) To increase prices of goods and services
Answer: c) To educate consumers about their rights and responsibilities
Question 18: What is the primary role of consumer organizations?
a) To exploit consumers
b) To prevent consumers from seeking redressal
c) To protect and promote the interests of consumers
d) To increase consumer prices
Answer: c) To protect and promote the interests of consumers
Question 19: What is meant by ‘Consumer Awareness’?
a) Lack of knowledge among consumers about their rights and responsibilities
b) Overcharging consumers for goods and services
c) Providing consumers with misleading information
d) Exploiting consumers for profit
Answer: a) Lack of knowledge among consumers about their rights and responsibilities
Question 20: What is the purpose of the Consumer Protection Act, 1986?
a) To increase consumer exploitation
b) To decrease consumer awareness
c) To provide better protection to consumers against unfair trade practices
d) To limit consumer choices
Answer: c) To provide better protection to consumers against unfair trade practices
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